We will collect certain personal data about you and about any other person you include on your booking. The sort of personal data we collect will be information that you provide to us, that we collect from you or observe about you, or that we obtain from other sources. Read on to find out more.
When you make a booking/purchase or enquiry we will ask you for your name, address, email address, telephone number, date of birth, and personal travel preferences. We need to collect this information in order to arrange the travel and other services you are requesting.
Based on how you have used our Services in the past and your activity on our website, social media channels, we collect the following personal data about you: Details of the services we have provided to you in the past, including your previous travel arrangements, such as holidays and other purchases, and matters related to those arrangements, such as details of your previous requirements or complaints. Images of you taken on our or our Sales Agents’ CCTV systems at our premises.
We might also receive your personal data from third party sources who collect information about you on our behalf. This includes: If you tell a subcontractor that you would like to receive marketing communications from Bharat Army Travel, they will securely transfer your contact details and marketing preferences to us. If you book a holiday through a Sales Agent, certain personal data (as applicable to your booking, such as your name, date of birth or any special requirements you have) will be passed to us to provide the services you have requested/booked.
When you provide your personal data to us, some of the personal data you provide will need to be passed to and processed and stored by relevant third parties, such as our technology partners to administer the services we provide, and airlines, airports, hoteliers, insurance companies and ground handling agents, so that they can provide you with the arrangements and assistance you require. Some of these third parties may be based outside of the European Economic Area (“EEA”). Organisations that are based outside of the EEA may not be subject to the same level of controls in regard to data protection as exist within the UK and the EEA. We aim only to transfer your data to third parties outside of the EEA where either: (a) your personal information will be subject to one or more appropriate safeguards set out in the law. These might be the use of standard contractual clauses in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘Privacy Shield’ scheme); or (b) the transfer is necessary to enable your contract to be performed. In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies or other authorities in the UK and in other countries, such as those responsible for immigration, border control, security and anti-terrorism. Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate in the interests of detecting and preventing criminal activity. Bharat Army Travel is part of the TTA. We may disclose your personal information to TTA for business purposes (those business purposes include holding your data on central/shared systems for administering bookings and supporting customers in destination countries). We may pass your data to relevant third parties for the purpose of detecting and preventing fraudulent payments or bookings.
In order to provide our services to you, we use the information we hold in a number of different ways. We process your information either because it is necessary for us to do so as part of a contract you enter into, or because we have a legitimate business reasons for doing so. Read more here. The following activities are carried out by us using your personal data because it is necessary in relation to a contract which you have entered into or because you have asked for something to be done so you can enter into a contract: Administering your booking internally and communicating your booking externally with our suppliers, to ensure the services you have requested are arranged; To communicate with you regarding your booking or any other purchase, including sending booking confirmation and travel documents; We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so: To improve the customer experience: To allow you to participate in interactive features of our Sites when you choose to do so; To ensure that content from our Sites is presented in the most effective manner for you and for your computer; and To notify you about changes to our service. To protect our business against financial loss: For debt collection or credit vetting; and For payment card and booking verification. To maintain a safe and secure environment and prevent and detect criminal activity. Using CCTV in our premises. To promote our business and improve our products and services: To send marketing correspondence about products and services similar to those you have previously bought from us. You can opt out and object to our sending you electronic marketing information and this option will be included in every marketing message we send you. See the section ‘When and how do we use your information for marketing for more information’; For internal research/analysis to improve the quality of our Services, the products we offer and new products we are developing by: Inviting customers to take part in surveys or customer/business discussion groups; and Using aggregated customer data to make informed decisions based on analysis of customer booking/purchase trends and behaviours. To support any potential company sale or acquisition: In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. We may use and process your personal information as set out below where we consider that it is in your vital interests that we do: To assist you or arrange for assistance to be provided to you by third parties either in the event of an incident or emergency. We may use and process your personal information as set out below where we have your consent to do so: To assist you or arrange for assistance to be provided to you by third parties where you have special requirements in relation to medical, health or diet; and To send marketing correspondence about our products and services where we have asked for your permission to do so. See the section ‘When and how do we use your information for marketing for more information’. We may use and process your personal information as set out below where there is a legal requirement for us to do so: For resolving complaints, dealing with disputes and legal proceedings. This might include contacting you proactively if we need to resolve any issues you may be experiencing or have experienced with a booking/purchase.
If you have made an enquiry on one of our Sites or through a Sales Agent, your personal data may be used by Bharat Army Travel and our Sales Agents in the ways the law allows, to contact you by post, electronic means (e-mail or text message) and/or by phone with information and offers relating to products or services that you can book/purchase from Bharat Army Travel. Bharat Army Travel and our Sales Agents will only do this if you did not opt out of such marketing at the point where we collected your contact details. If you have not made an enquiry or purchase, Bharat Army Travel and the Sales Agents will only send to you information and offers by email or text message only if you sign up (opt in) to receive such marketing, either directly through us or by telling a third party that you would like to receive marketing from us. Travel and travel related services, insurance and gift cards are the types of products and services that can be booked/purchased through Bharat Army Travel. You will only receive marketing communications about those which we think are relevant to you. We will not pass your contact details to a third party for them to send to you marketing communications unless you have expressly agreed that we may do so.
We may use your personal information to try to ensure any marketing communications we send to you are offering products or services likely to be of interest to you.
You have the right at any time to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by selecting the ‘no marketing’ option on the forms we use to collect your data. You can also unsubscribe from marketing communication by using the link on any email marketing you receive or by advising the Sales Agent that you booked through, or otherwise exercise this right at any subsequent time by sending an unsubscribe request to: Marketing, Bharat Army Travel, 144 Ewell Road, Surbiton, Surrey, KT66HE.
You have the right to make a Data Subject Access Request in many circumstances. That is a request for access to the personal information that we hold about you. If we agree that we have to provide personal information to you (or someone else on your behalf), we’ll provide it to you or them free of charge. We may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. That may include information about your previous booking(s) or other purchases. We will ask you to provide this before providing a copy of any of your personal information we may be holding to you or another person on your behalf. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
Please see the section titled ‘How to Contact Us’ if you need to make a Data Subject Access Request.
The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting our customer experience team.
Where we rely on your consent as the legal basis for processing your personal information, as set out in section above titled ‘How do we use your information when providing our services to you’, you may withdraw your consent at any time. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, please see the section titled “What you need to do if you don’t want our marketing communications’ for further details. If you would like to withdraw your consent to us processing any information concerning dietary requirements, medical conditions, disabilities and special requirements, please contact our customer experience team. Please note if you ask us to stop processing this information, it may mean we won’t be able to provide all or parts of the services you have requested. If we have to cancel your booking/purchase as a result, you may incur a cancellation charge. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
Where we rely on your legitimate business interests as the legal basis for processing your personal information for any purpose(s), you may object to us using your personal information for these purposes by emailing or writing to us at the address provided at the end of this policy. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data.
In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this policy. Provided we do not have any continuing lawful reason to continue processing or holding your personal information, we will make reasonable efforts to comply with your request. You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. We may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract, as set out in section titled ‘How do we use your information when providing our services to you’, you may ask us to provide you with a copy of that information in a structured data file. You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
Any subject access request can be made in writing to: Bharat Army Travel 144 Ewell Road, Surbiton, Surrey, KT66HE