Bharat Army Travel & Tours - FAQ on Sports Travel & Hospitality

Frequently Asked Questions

Before Booking

Before I Book

(1) Covid-19

Hotel safety? Your safety is our priority All hotels booked via Bharat army travel are selected by our experts and have completed the covid-19 safety checks to ensure your stay is safe with Bharat army travel.

Ground arrangement safety? Your safety is our priority All transfers, day tours and excursions booked with Bharat army travel are provided by our expert selected ground arrangement team who have completed the covid-19 safety checks to ensure the highest standard of hygiene and safety is maintained.

(2) Am I financially protected?

All bookings made with Bharat army travel are financially protected.

(3) How can I contact Bharat army travel?
There are three ways you can contact Bharat army travel

You can call our main switchboard on 0044 203 026 4792
You can email us on reservations@bharatarmytravel.com
You can complete the link below and we shall respond back to your query in 24 hours.

(4) Flights:

Are international and internal flights included in my package booked with the Bharat army?
Most of our packages are land only packages. We can add international and internal flights to your package as per your requirements. Please check the inclusions and exclusions section to view every element included or excluded from your package.

Can I pre-book my seats?
Airlines will usually charge you to pre-book seats. You will be allocated seats free of charge when you check in online 24 hours prior to departure or at the airport. If you would like to pay and pre-book seats please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on , 0044 203 026 4792 however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

What is my hand baggage allowance?
All airlines provide free hand baggage allowance and it is usually between 5-10 Kg per passenger. Your E-ticket will display how much your hand baggage allowance is. If you require any further information or would like to add on additional baggage allowance please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

What is my check-in baggage allowance?
All airlines have a different check-in baggage allowance policy and it also depends on your ticket type. Your E-ticket will display how much your check-in baggage allowance is. If you require any further information or would like to add on additional baggage allowance please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

Can I request a special meal?
We can request a special meal on all long-haul flights booked with Bharat Army travel. Please advise us of your dietary requirements at the time of booking please complete the below link and we will pass your request on to the airline. Please note all requirements have to be submitted 7 days prior to your departure. Please submit your request via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

Can I carry Sports Equipment with me?
The carriage of sports equipment and possible costs varies between airlines. You will have to prebook this at least 72 hours prior to departure. Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

Can i carry my medication abroad?
Due to the complexity of medication we can not advise on this. We would suggest you check directly with the concerned embassy in relation to restrictions on medication.

Does the Bharat army allow unaccompanied minors to book?
In order to ensure the safety and welfare of our younger passengers we do not accept bookings for an individual aged 15 or under on the dates of travel, unless accompanied by an adult aged 18 years or over.

Can i still fly if i am pregnant?
You can travel generally up until the end of the 35th week for single pregnancies. On the other hand you can travel generally up until the end of the 32nd week if you are expecting more than 1 child. Again this all depends on each airline so please advise us before booking so that we can check before you book. Also we advise you take advice from your GP before travelling and make sure you have a fit to fly letter.

What do i do if my baggage is lost, stolen or damaged?
If your baggage is lost or damaged by the airline, please contact the airline directly to advise them and take pictures of any damages. If your baggage is lost or stolen in the hotel please contact the hotel reception and advise them of the issue. In both instances also contact your travel insurance provider.

(5) Accommodation:

What room type will I be allocated?
All our packages include a standard double occupancy room. Which would have 1 double bed. If you require a twin room with twin beds this will need to be mentioned prior to booking so that it is confirmed with the hotel for you prior to booking. If you have any other specific rooms requirements or would like to upgrade to a higher category room Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

What does a board basis mean?

RO (Room Only)	No meals are included.
SC (Self Catering)	No meals are included; however, your accommodation will be provided with catering facilities for you to cook light meals.
BB (Bed and Breakfast)	Breakfast is included.
HB (Half Board)	Breakfast and evening meals are included. In some cases, you can choose to receive lunch instead of breakfast – the hotel will confirm this on arrival.
FB (Full Board)	Breakfast, lunch and evening meals are included.
AI (All Inclusive)	All meals and locally produced drinks are included.

Can I add a special request?
Yes, you can add a special request to your booking. Please note all special requests will be passed to the hotel but they are subject to the hotel’s discretion. Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792 , however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

What is Allocation on Arrival (AOA)?
All our recommended hotels come with named accommodation. Allocation on arrival option is only provided if requested. Allocation on arrival is when the final choice of accommodation is left to the accommodation Operator. You are allocated an accommodation, by the accommodation operator, upon arrival.

How many nights are actually spent in the accommodation?
The number of nights shown on the price panel in the brochure / website indicates the number of nights that the accommodation is booked for. By International convention, accommodation is reserved from midday to midday. If a customer is travelling on a night flight, the accommodation will have been reserved from midday prior to their arrival so that it is available for them upon arrival in the resort. If flight arrives early hours of the next morning then accommodations can be booked starting that date depending on the customer’s preference.

Will it be possible to stay in the same hotel as team india?
In our Platinum packages we do try and provide hotels which are likely to be team india hotels but we can not guarantee that the team will be staying at the same. In most cities we have been successful in providing the correct hotels which are used by BCCI / ICC for team india.

(6) Match Ticket:

What are the different match ticket categories sold by Bharat army travel?
We have on offer 2 different match ticket categories for ICC Men’s T20 World Cup:
Gold Category Platinum Category
Which ticket category will be included in my package?
We provide you an option to select the ticket category you wish to opt for at the time of booking. All packages displayed on our website will show the ticket category and will give you an option to change the ticket category before booking subject to availability.

Which stand will I be seating in?
The stand you are allocated seating in depends on the ticket category you have purchased.

Once I have booked, can I change my ticket category?
Once you have booked, we can assist in changing your ticket category but this will be subject to availability and subject ICC terms and conditions. If you require to change your ticket type Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

If I cannot travel can I resell my ticket? Or can the Bharat army resell my ticket for me?
Under no circumstances can we allow you to re-sell your tickets. All tickets sold by the Bharat army are allocated to the name provided at the time of booking and can only be used by the same individual. If you cannot travel due to any reason, we can try to sell your ticket on your behalf but we cannot guarantee this can be sold for you. If you require us to re-sell your ticket Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

Can the Bharat army guarantee me and the party will be seated together in the stadium?
We cannot guarantee seats together however we do try our best to allocate as many seats as we can together or close to each other if booked under the same reference.

Are we allocated seat numbers or is there open seating in the stadium?
All tickets booked with bharat army will come with an allocated seat number, "Some stadiums may have first come first seating in certain blocks"

If me and my friends have booked separately with the Bharat army but would like to sit together can we request to be seated together?
Yes, you can submit a request to be seated together and we will try our best to have seated together or close to your friends however we cannot guarantee seats together. If you would like to submit a request for seats together in stadium Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

If I would like to sit behind the bowler's arm, which category tickets do I need to purchase?
For each game this could differ so please check with our expert adviser at the time of booking if you would like to sit behind the bowlers arm.

How can I guarantee that I will be seated on the pavilion side?
We cannot provide a guarantee that you will be seated on the pavilion side but we can advise on the ticket category that may provide you a higher chance to be seated on the pavilion side.

Does our package include meals in the stadium?
Our packages do not include a meal in the stadium. On match days no meal or drink vouchers are included for use in the stadium. It is a buy your own policy.

What is a hospitality ticket?
Hospitality ticket is a ticket category which includes a seat in the regular part of the stadium that comes along with some kind of meal, bar, former player interaction and so on. The inclusions vary depending on the hospitality facility at each stadium.

When will I receive my match ticket?
We are still to receive confirmation on when the match tickets will be sent for ICC Men’s T20 World cup, however tickets are generally sent to you 2 weeks prior to the match.

Will my match ticket be posted to me?
For ICC Men’s T20 world cup tickets may be sent via email or post. We are still waiting for an update from ICC for this.

Do I need to pay extra to receive my match ticket via post?
Yes, delivery cost will be charged extra for us to deliver the ticket to your postal address.

Do you have disability accessible tickets?
Yes, for most games we can provide disability accessible tickets but this can not be booked on our website. For this you will need to request the ticket via our call centre as it is something we would need to source specifically to meet your requirements.

Can I purchase a match ticket only?
For all domestic tournaments or yearly tournaments we do provide an option to purchase a match ticket only but for all ICC tournaments we can not provide an option to purchase a match ticket only.

(7) Airport transfers

Are airport transfers included in our packages?
Not all of our land packages will include airport transfers. Please check the inclusions of the package you are selecting.

What type of airport transfers do you offer?
We offer three type of airport transfers:
Shared transfer – This is a shared transfer with other travellers, You will have to wait at the arrivals and you will also have drops at other hotels before you arrive at your accommodation.
Private transfer – This is a private transfer for you and your party. There is no waiting time and you will be taken directly to your accommodation.
Luxury transfer – This is a private transfer for your and your party in a luxury vehicle (Such as Mercedes Benz, range rover so on) and does not include limousine transfers unless specified. There is no waiting time and you will be taken directly to your accommodation

Can I upgrade by airport transfers?
Yes, you can upgrade your airport transfers. You will be given an option on our site to upgrade at the time of booking or if you have already booked Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

(8) Are stadium transfers included in our package?

Stadium transfers are not included in all our packages. Due to the complexity of transport and traffic on a match day we do not offer this as it is more convenient for clients to book their own taxes on the match day. The hotel reception can help in booking this for you on the match day. Some packages will have stadium transfers included so please check package inclusions for this.

Are the stadiums licensed to serve alcohol?

All stadiums are not licensed to sell alcohol.

(9) Bharat Army Kit

What is included in my Bharat army kit?
Inclusions for the Bharat army welcome kit as TBA

How will I receive Bharat army kit?
Your Bharat army kit will be provided to you at check-in at your hotel.

(10) Membership:

How do I become a permanent member?
Once you have joined the Bharat Army family you are a bharat army member for life. Our Gold and Silver membership plans are renewed every year and you will be able to keep your membership with us by renewing your membership yearly.

What are the different membership options available?
Please click on the link below to view our membership options. https://www.bharatarmy.com/Membership/Join

(11) Will I be able to meet the India team?

We can not guarantee you will be able to meet the team. This will be dependent on our Bharat Army Fan activations and enhanced fan experience packages we are offering.

(12) Difference between infant age and child age?

Infant is between 0 months – 2 years old. Child is between 2 years old – 11 years old. If the child is 2 years old on going out or on holiday, they still have to pay full child price.

(13) Will I need to take any health precautions?

Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the Department of Health’s free leaflet “Health Advice for Travelers” , your General Practitioner or a specific clinic.

(14) Do you provide packages / tours suitable for disabled Passengers?

Special arrangements can be made for passengers with disabilities, please let us know BEFORE BOOKING so that we can check with the airline, hotel and other operators involved if the requirements can be met.

(15) Do you provide package tours suitable for senior citizens?

Our packages are created to suit all demographics. However if you have any minor/ major medical conditions or disabilities it is advisable to speak to one of our booking experts before making the booking so that we can ensure the package you have selected meets your requirements.

(16) Is it compulsory to register on the bharat army website?

Yes, It is compulsory to register on the bharat army website to make any purchases via The Bharat Army / Bharat Army Travel

(17) Can i still join the bharat army if i have not purchased my tickets or hotels from you?

Yes, anyone who is a team india fan is always welcome to be a part of our Bharat Army

(18) Can i still join the bharat army if i have got my tickets in the ballot?

Yes, anyone who is a team india fan is always welcome to be a part of our Bharat Army

(19) Where can I find details related to your privacy policy?

Please click on the link below to view our privacy policy. https://www.bharatarmy.com/legal/privacypolicy

(20) Where can I find details related to your booking conditions?

Click Here

(21) Can you let me know how many seats are left or can you hold my seat whilst i make up my mind?

We may be able to hold seats upto 72 hours but this is subject to match availability and demand.

(22) What currency should I carry with me?

Depending on the country you are travelling to we recommend you carry some local currency with you before travelling for any urgent expenses on arrival. Most countries have ATM’s and money exchanges at the airports in the arrivals halls. Also, the majority debit cards and credit cards are accepted worldwide by hotels and local shops. Please find below a Currency chart for your reference:

Country	Currency	Details
United Kingdom	GBP	Great British Pound
India	INR	Indian Rupee
Australia	AUD	Australian Dollar
New Zealand	NZL	New Zealand Dollar
South Africa	ZAR	South african rand
United arab emirates	AED	UAE Dhirams
Srilanka	LKR	Srilankan Rupee
Antigua	XCD	Eastern Caribbean Dollar
Jamaica	JMD	Jamaican Dollar
Trinidad & Tabago	TTD	Trinidadian Dollar
Miami	USD	US Dollar

Itinerary

Before I Travel

(1) Coronavirus requirements:

Where can I find details related to your booking conditions?
If you are flying from the UK please find below the latest update and requirements for travel to India: https://www.gov.uk/foreign-travel-advice/india. For all other countries please check with the relevant embassy or consulate.

Do I get a refund if I have to cancel due to covid-19 travel restrictions?
Please check our booking terms and conditions for this information.

(2) Travel Insurance

It is compulsory to have travel insurance?
It is compulsory to have adequate travel insurance in place before you travel. We recommend you purchase travel insurance as soon as you have booked your package and please make sure your policy covers you for Covid-19. Please find below a link for our recommended travel insurance provider: www.first-travel-insurance.co.uk/?af=TTA391

Is travel insurance included in my package?
No, Travel insurance is not included in any of our packages. You will need to arrange your own travel insurance. Please find below a link for our recommended travel insurance provider: www.first-travel-insurance.co.uk/?af=TTA391

(3) Manage your booking:

Where can I view my booking?
Once you have booked your holiday with Bharat Army travel, your booking confirmation and invoice stating all your booking will be emailed to you.

How can I pay my balance?
You can pay your balance by calling our team on 0044 203 026 4792

Can I extend my balance due date?
Sorry we will not be able to provide an extension on your balance due date.

How do I change my contact details?
You should be able to update your contact details under manage my profile once you have logged in. If you have any issues updating your details online please complete the form below to change your contact details: Once you have submitted the form, we will ensure your new contact details are updated within 24 hours on your profile https://www.bharatarmy.com/contact

(4) Accommodation:

(a) I want to cancel my booking?
Cancel my entire package booked with Bharat army travel:
If you would like to cancel your entire package booked with Bharat army travel you will need to complete the below form and once we have received your request, we will give you a call to discuss your cancellation options. https://www.bharatarmy.com/contact All cancellations made before balance due date will incur a loss of deposit and all cancellations requested after your balance due date will be charged at 100% loss

Cancel my hotel only booking:
Generally, all hotel only reservations made with Bharat army travel can be cancelled at a loss of deposit up to 7 days prior to arrival. Some of our reservations are also fully refundable up to 7 days prior to arrival. The cancellation and refund policy will be mentioned on your booking confirmation. It may be possible that your hotel reservation is non-refundable – however this will be mentioned to you at the time of booking.

Cancel my flight only booking:
All our flight only bookings are non-refundable.

(b) How do I change my accommodation?
If you would like to make any amendments to your hotel reservations Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee. If you are booked on a Bharat army tour package, we can not make any changes to your accommodation within 45 days on departure. If you are not within 45 days of departure please complete the above link and we will contact you in 24 hours to provide you with your options.

(c) Where is my hotel voucher?
Your hotel voucher will be emailed to you once your full balance is paid. You can also view this via ‘manage my booking’ once you have logged into your profile on our site.

(d) Why does my hotel not know about my booking?
If your hotel is unable to locate your booking in your name you do not need to worry. Bharat Army acts as an agent for your booking and the accommodation providers that we book through usually only provides the accommodation the number of rooms booked by Bharat army travel and the names are usually only released to them 1-2 weeks prior to your arrival. If you would like to communicate with the hotel directly, we can of course contact your accommodation provider and request for your name to be released to the hotel. To request an early release of your name to the accommodation please complete the below form (Add link)

(e) How can I change my board basis?
We provide the below board basis in our packages. Your board basis will be mentioned on your booking confirmation.

RO (Room Only)	No meals are included.
SC (Self Catering)	No meals are included; however, your accommodation will be provided with catering facilities for you to cook light meals.
BB (Bed and Breakfast)	Breakfast is included.
HB (Half Board)	Breakfast and evening meals are included. In some cases, you can choose to receive lunch instead of breakfast – the hotel will confirm this on arrival.
FB (Full Board)	Breakfast, lunch and evening meals are included.
AI (All Inclusive)	All meals and locally produced drinks are included.

To change your board basis Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

(f) Can I organize an early check-in / late check out?
If you want to organize an early check-in or a late check out, we would need to contact your hotel and request this for you. Please note requests are not guaranteed and are at the hotel’s discretion. Hotels may charge a day use fee for early check in or later check out. Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.
If you have already checked-in to your hotel and require a late check out please speak to the hotel reception and they should be able to assist with this.

(f) Can I organize an early check-in / late check out?
If you want to organize an early check-in or a late check out, we would need to contact your hotel and request this for you. Please note requests are not guaranteed and are at the hotel’s discretion. Hotels may charge a day use fee for early check in or later check out. Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.
If you have already checked-in to your hotel and require a late check out please speak to the hotel reception and they should be able to assist with this.

(g) Why are names missing off my accommodation voucher?
Some hotels only require us to provide the lead passenger name so in this scenario all rooms for you and your party will be booked under a lead passenger name so only 1 name per booking or 1 name per room may be displayed on your voucher.

(5) Flights:

(a) Cancel my flight booking?
All our flight only bookings are non-refundable. To request a cancellation Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

(b) I want to change by travel date?
Bharat army tour package – If you have booked a bharat army tour package we will not be able to change your travel date as the tour package dates are fixed.
Flight only reservation – If you would like to change the dates on a flight only reservation Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792 , however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.
Generally, all flight only reservations are non-amendable or non-refundable but we can speak to the airline and see what options are available for change.

(c) Which terminal do I fly from?
Your departure and arrival terminal will be mentioned on your E-ticket. If you cannot locate the terminal on your e-ticket Please submit your query via the below link: (add link)

UK airport terminal links

London Gatwick Airport (LGW)	Click Here
London Heathrow Airport (LHR)	Click Here
Manchester Airport (MAN)	Click Here
Glasgow International Airport (GLA)	Click Here

(d) Can I change my flight booking? (i) Date changes: Dates changes are not generally possible once the flight booking is ticketed. We can still speak to the airline on your behalf and see if changes can be permitted. Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.
(ii) Name changes: Generally, name changes are not permitted once the booking is ticketed. We can still speak to the airline on your behalf and see if changes can be permitted. Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.
(iii) Spelling mistake in my name: If your name has been spelt incorrectly on your e-ticket you need to inform us immediately. Your name on the e-ticket should match your passport. First name and surname as per passport is compulsory to match otherwise the airline will deny you boarding the flight. Middle names are not compulsory but we recommend you provide your full name as per your passport at the time of booking. To notify us of any spelling mistakes on your booking Please submit your query via the below link to avoid any admin fees: https://www.bharatarmy.com/contact Alternatively, you can call our customer service team on 0044 203 026 4792, however any changes made via calling into our call centre and not submitted via the link above will incur a £10 admin fee.

(e) what is Infant baggage allowance: Infant baggage allowance varies depending on the airlines. Please check your e-ticket for the correct baggage allowance. Infants in their own seats and children over 2 years old have the same hand and hold baggage allowance as adults. Generally, if you are travelling with a child who requires a pushchair, you can bring two items for free with you. These include a travel cot, pushchair, double pushchair, buggy, car seat, collapsible or non-collapsible pram, bother seat and/or baby back carrier (please check they are suitable to take on board) Some airlines may have different rules so please let us know at the time of booking so that we can check with the airline on your behalf before booking.

(g) When should I arrive at the airport? We advise all passengers to arrive at the airport two and a half hours before departure for all internal (Shot haul) flights and three hours before departure for international (Long haul) flights. We would also recommend you plant your route ahead before you travel and allow plenty of time of traffic and possible delays in airport security. With the new social distance measures at the airport and extra precautions taken due to covid-19 we recommend you arrive early so avoid missing your flight.

(6) Travel documents:

(a) when will I receive my travel documents?
Whilst we do our best to make sure you receive your travel documents within 24 hours of confirming your reservation on some occasions it may take longer but we will send you an email and provide you your booking confirmation within 24 hours of confirming your reservation.

(b) We haven’t received our booking confirmation?
If you have not received your booking confirmation within 24 hours of booking please check your Junk mail box first and if your confirmation is in your Junk mail box add us to your safe senders list to avoid missing any further communication from us. If you have not been able to locate the confirmation in your inbox or junk mail box please submit your query via the below link and we will respond back to you within 24 hours. https://www.bharatarmy.com/contact

(c) Where is my hotel voucher?
Your hotel voucher will be emailed to you once your full balance is paid. You can also view this via manage my booking once you have logged into your profile on our site.

(7) What do I need to take with me?

Flight
If you have booked international or internal flights with us, please make sure you take a print out of your e-ticket and some airlines may require you to check in online and print your boarding passes. If this is the case, we will advise you and you will need to take a print out of your boarding passes with the E-ticket.

Hotel
If you have booked hotels with us, please make sure you take a print of your booking confirmation or hotel voucher which we have emailed you. Some bookings may not require a separate hotel voucher and in this case all your hotel details and confirmation references for your hotel bookings will be mentioned on your booking confirmation documentation.

Transfers
If you have booked transfers with us, please make sure you take a print of your booking confirmation or transfer voucher which we have emailed you. Some bookings may not require a separate transfer voucher and in this case all your transfer details and confirmation references for your transfer bookings will be mentioned on your booking confirmation documentation.

Tours
If you have booked tours with us, please make sure you take a print of your booking confirmation or tour voucher which we have emailed you. Some bookings may not require a separate tour voucher and in this case all your tour details and confirmation references for your tour bookings will be mentioned on your booking confirmation documentation.

Match Tickets
Please make sure you have your match ticket with you on arrival at the stadium with your Photo ID.

Visa and passport:
All of your booking confirmations, match tickets, e-tickets and travel vouchers will be provided by Bharat Army travel. Passport, visas etc you will need to check www.fco.gov.uk if you are travelling from the UK. For all other countries you will need to check with your relevant embassy. You will need to check your entry requirements including visa and passport validity with your relevant embassy before travel. We recommend you check this at the time of booking so that you are prepared in advance for your visa and passport requirements.

General FAQs

On or after travel

(1) I am on holiday and need urgent assistance?

If you are on holiday and require urgent assistance please call our in-resort helpline on 0044 203 026 4792 If it is not urgent then please email us on reservations@bharatarmytravel.com and we will get back to you within 12hours.

(2) How can I raise a complaint?

We always strive to ensure your customers have the holiday they deserve and dream off however, sadly there are instances where things do not go to plan. In an unlikely event you need to raise a complaint when back from holiday please email us on reservations@bharatarmytravel.com.

(3) How can i provide feedback?

We appreciate all feedback positive and negative! We would love to hear from you and your feedback means a lot to us. We use your feedback to make sure all future holidays are arranged keeping in mind your feedback and we strive to improve your customer experience with us using your feedback. We will send you a link to provide your feedback once you get back home. If you have not received a link for this them please email your feedback to reservations@bharatarmytravel.com.

Payments

(1) How do I pay my balance?

You can pay your balance online. Please log into your profile and under manage my booking you will be provided an option to pay your balance. You can also contact our customer support team on 0044 203 026 4792 to complete your balance payment.

(2) Amendment fee

We do not add any amendment fee on top of what the operator charges on amendments if the query is submitted via our online line. To avoid any admin fees and to make sure your query is handled in an efficient manner we recommend you submit your query to us using our online link so that your query can be logged into our CRM and responded in a timely manner We do charge a £10 admin fee on top of what the operator charges if the query is not submitted via our online link but has been dealt with directly by calling our customer service centre.

(3) Can I extend my balance due date?

Sorry we will not be able to provide an extension on your balance due date.

(4) Can I pay a deposit?

Deposits will be depending on the package you are purchasing and will be stated at the time of booking if possible to book on deposit.

(5) How do I know when my balance is due?

Your balance due date will be mentioned on your booking invoice. We will also send you a courtesy reminder 7 days before your balance due date.

(6) What If my card has changed?

We do not store any card details so at the time of paying your balance we will require you to provide your card details again so your new card details can be provided at this stage.

(7) Can I pay off part of my balance?

Yes, you can pay off part of your balance at any time. Please give us a call on 0044 203 026 4792 to pay off your balance.

(8) Can I pay with more than 1 card?

Yes, you can pay with more than 1 card as long as every card holder is present at the time of paying your deposit or balance as we can only take card details from the card holder.

(9) Can I pay with cheque or bank transfer?

Yes, you can pay with a cheque or via bank transfer. Please call us on 0044 203 026 4792 to get further information in regards to paying via cheque or bank transfer.

(10) How do I claim by refund?

If you are due a refund you will be contacted by our finance team and we will advise at the time how this can be claimed.

(11) Can you provide a breakdown of my package?

If you have purchased a full bharat army package we can not provide a breakdown of the package.

(12) Do you provide group discounts?

Yes we do provide group discounts. This may not apply to all tournaments however for group bookings please email us on reservations@bharatarmytravel.com

Sign up / Sign in

(1) How can I sign up to Bharat Army?

Thank you for your interest in signing up to the Bharat Army Community! You can sign up by clicking on the link below: Create an account: https://www.bharatarmy.com/MemberShip/Join

(2) Do you have a reward scheme for loyal customers?

We are always looking to improve the experience our customer receives when engaging or booking with BA Travel. We also try to recognize and reward our returning members as a thank you for your loyalty you could get access to things like executive offers and events.

(3) How do I sing up to here about any offers?

You can sign up by clicking on the link: https://www.bharatarmy.com/MemberShip/Join
Once you have signed up you can manage your preference on what offers and communication you are interesting in receiving from us via the manage you profile section.

(4) Are any personal details I provide on your website or over the phone secure?

Yes – Please take look at our Privacy Policy and Cookie Policy to find our more on how we collect, store and use your information.

(5) How can I access my personal data?

You can ask for a copy of your personal data we hold on file, although you should be able to access this via your personal account login and change your preferences as you please.

(6) I have been contacted by Bharat Army Travel however I am not sure if this is genuine?

When our team contact you, they will identify themselves with specific knowledge about your membership and booking with us. If you have any concern over anyone contacting you from Bharat Army Travel, please email us on bookings@batravel.com. To protect yourselves against fraud never give way your booking details or personal information i.e., email address or telephone number.

(7) Is there an age limit for sign up?

There is no age limit to become a Bharat Army member although If you are under the age of 18 you will need to get parental consent an bill payers consent before signing up.

(8) Why am I not able to sign in to my Bharat army profile?

Please check the your user id and password as you may be entering this in incorrect. If you can still not sign in, please re-set your password. If you still having an issue signing in after resetting your password, please email us on helpme@batravel.com.

(9) I am not receiving my OTP to re-set my password?

Please check your junk / spam mail box as on some occasions our email may go to you spam box. If you still face the same issue, please email us on helpme@batravel.com.